Please remember when ordering that I am only one person (well, two if you count my husband) and not a factory. We will do our very best to get your orders to you as soon as possible. If we are home, and we have it in stock, believe me, we will ship it out within days, but we seem to be out of town a lot for shows, vacations and family events. So, depending on the time of year, please allow three to four weeks for delivery. We will email you as quickly as we can to let you know the status of your order and we never process your credit card or cash your check until your order is shipped.
We are happy to ship anywhere using the United States Postal Service (USPS). Both Domestic and International shipments are sent either First Class or Priority and the cost is calculated by weight and distance. USPS does not automatically add insurance. Optional insurance is available by customer request at an additional cost. Please call or email if another shipping method is desired.
If you are not completely satisfied with your house or furniture kits, please let us know. You may return anything for a refund (less shipping) within 30 days. All items must be returned in the same condition in which they were purchased.
In the rare instance that the kit is missing a piece, or in the not so rare instance that your cat walked off with something, contact us for a replacement. We want you to enjoy the building process, so please don't hesitate to contact us if you have any questions or problems.